Our mission is to deliver
5-Star-Review-Worthy Service™ to every customer
We’re a growing small business with a big vision to shake up an established industry that’s got a pretty bad reputation with customers.
Our mission is to reinvent the plumbing customer experience by doing great work and delivering a surprisingly enjoyable experience every step of the way so that when a customer chooses us they are always glad they did.
We know that looking for a tradesman you can trust can be pretty stressful.
It’s usually a situation where you need help from someone you don’t know who’s a specialist in an area you’re not – and it can feel impossible to figure out how to evaluate your options and make the right decision.
Every day we fix things that have been done by unqualified, unlicensed and unethical people who have charged their customers and walked away, never to be heard from again.
Of course this is why most customers are sceptical and often treat all plumbers with disdain.
However we work really hard to make sure that we do the right thing by each of our customers in every way and take pride in what we do.
BUT we don’t expect you to just take our word for it.
We’re working hard to create a ‘zero customer-regret zone’.
If you look around our website and social profiles you might not be very impressed … yet.
We recently changed the name of the business and are in the process of rebuilding everything digital from the ground up (it’s a lot of work but we’re excited about getting it all done – any suggestions for improvement are welcome too).
We know we need to show people we’re the best choice for their residential plumbing and gas-fitting needs rather than to try to convince them with a long list of mostly meaningless things on our website because seeing is believing.
If you’re looking for a professional team who will give you great service, honest advice, options that suit your personal situation and budget and payment plans then give us a call on 1300 668 770 and we’ll look after you.
PS – We even have an app that shows your plumber on his way to your house (like when you call an Uber) because we know how stressful ‘not knowing’ can make things. This is just one of the many little things we do that make a big difference to our customers’ and help us to create a ‘zero customer-regrets zone’.
What Our Customers Say
“The team at National Plumbing were professional and used their expertise to fix an issue we had experienced for years.
We had used other plumbers unsuccessfully to try and solve our hot water issues.
Thrilled to finally have hot water in every bathroom all of the time.
Will always use National Plumbing and Gas for any plumbing/gas issues.”
“I have been using National Plumbing and Gas now for 9 years over various properties.
The are incredibly efficient and professional to deal with.
Never had an issue with their work.
I would highly recommend them.”
“We had an old toilet replaced and also original sewerage pipes that had become restricted due to tree roots.
National Plumbing and Gas provided friendly, professional and prompt service.
Communication was great. They attended to our jobs quickly and on time.
I won’t hesitate to contact them for any future plumbing work that we require.”