September 2020 National Plumbing and Gas Terms and Conditions
TERMS AND CONDITIONS FOR PROVISIONS OF SERVICES AND GOODS (“TERMS”)
In these Terms:
“Agreement” means an agreement between the Company and Customer for the provision of Services. An Agreement will come into existence on the date the Customer signs the Authorisation in writing in accordance with these Terms;
“Authorisation” means a quotation as set out in the written Authorisation to Carry Out Plumbing and Gas Work provided by the Company to the Customer in response to a Request for Services which sets out the Quotation Price and the details of the Services to which these Terms are annexed (if applicable);
“Company” means National Plumbing and Gas Pty Ltd ABN 85834636071 trading as [National Plumbing and Gas] as named in the Authorisation;
“Customer” means the Customer of Services to be supplied by the Company as detailed in the Authorisation;
“Deposit” means the deposit amount set out in the Authorisation;
“Goods” means the goods required to be purchased and supplied by the Customer to complete the Services;
“Payment Dates” means the payment dates as specified on the Authorisation or as otherwise agreed in writing by the parties;
“PPSA” means the Personal Property Securities Act 2009 (Cth);
“Price” means the Quotation Price as adjusted by the Company in accordance with these Terms as necessary;
Company “Quotation Price” means the total amount payable for the Services as detailed in the Authorisation or as provided for in accordance with the rates set out in the Authorisation, including applicable GST, and any cost of delivery to the Customer;
“Request for Services” means a request for services submitted by the Customer to the Company which details the Services requested by the Customer;
“Services” means the services and Goods to be supplied by the Company to the Customer as detailed in the Authorisation and includes any parts thereof; and
“Website” means the Company’s website.
- These Terms will apply to the supply of the Services despite any conflicting terms proposed by the Customer, unless waived in writing by the Company.
- These Terms together with the Authorisation constitute the entire Agreement.
- The Customer must provide the Company with all necessary information in relation to the Services within a sufficient time to enable the Company to perform its obligations under these Terms.
Formation of Agreement
- An Agreement will be formed between the Customer and Company in the following way:
4.1 to order the Services, the Customer must provide a Request for Services to the Company;
4.2 the Company will then provide the Customer with an Authorisation; and
4.3 an Agreement will be binding on the Customer and Company and will come into existence on the date the Customer accepts the Authorisation in writing in accordance with these Terms.
- The Customer must provide sufficient information when submitting a Request for Services to enable the Company to provide an accurate Authorisation and Quotation Price.
- Any deficiency in the Services caused by inadequate or inaccurate information provided in a Request for Services will be the Customer’s responsibility.
- The Company will not be liable for any loss or damage caused as a result of the Customer’s inadequate or inaccurate information, subject to the Company’s negligence or breach of these Terms.
Changes to Request for Services or Authorisation
- In the event that the Customer requests a variation to a Request for Services or any details set out in an Authorisation, the Company will provide the Customer a written variation document detailing the amended Services, the amended Quotation Price, and the likely delay, if any, in providing the Services (“Variation Terms”).
- The Customer must provide its written acceptance of the Variation Terms before the Company will provide the amended Services.
- The quotation set out in an Authorisation is automatically revoked 30 days after it is issued.
- The Company reserves the right at any time before the delivery of the Services, by giving prior written notice to the Customer, to increase the Quotation Price to reflect any increase in the cost to the Company due to any factor beyond its control, (including without limitation changes in taxation laws, significant increase in the costs of labour, materials, or other costs of manufacture), any change in delivery dates, quantities or specifications for the Services requested by the Customer, or any delay caused by the Customer’s failure to give the Company adequate information or instructions. If the Customer does not accept the change in Quotation Price, the Customer may terminate these Terms immediately by providing written notice to the Company.
- The completion time specified in the Authorisation is based on conditions existing at the date of the Authorisation and is provided as an estimated date of completion only.
- Subject to clauses 30 and 34, the Company will not be liable for loss or damage (including consequential damage) arising out of the lateness of completion or non-completion of the Services.
- Unless otherwise agreed by the Company in writing, the Customer must pay:
14.1 the Deposit to the Company upon accepting the Authorisation; and
14.2 the total Price without deduction in accordance with these Terms and the payment terms set out in the Authorisation.
- If the Customer selects on the Authorisation to pay the Price by way of credit card payments, the Customer authorises the Company to debit the Price instalments as set out in the Authorisation from the Customer’s credit card on the Payment Dates unless otherwise advised in writing by the Customer to the Company. If the credit card payment is declined, the Company will issue a notice to the Customer at the details provided in the Authorisation (“Final Notice”). If the Final Notice is not paid within seven days of the date of the Final Notice, the Company will render a further invoice to the Customer for the total amount outstanding.
- Allowance to the Customer of additional time to pay the Price will not constitute a waiver by the Company of any of these Terms.
- In the event of non-payment of the Price in accordance with these Terms or the Authorisation, the Customer will pay all reasonable collection expenses, legal costs and any other reasonable expenses incurred by the Company in connection with the non-payment.
- If the Customer fails to pay the Price to the Company in accordance with these Terms, the Company will issue a default notice in relation to any amount due and not paid and give the Customer not less than 14 days’ notice within which to remedy the non-payment. If the non-payment is not remedied within the period stipulated within such notice, then the Company may in its absolute discretion acting reasonably;
18.1 charge the Customer monthly interest on the portion of the Customer’s account overdue from time to time at the annual percentage rate of 5% per annum from the date on which the default arose; and/or
18.2 charge an administrative fee equal to an amount up to or equivalent to 5% of the amount of credit provided by the Company to the Customer.
- The Customer will ensure that the Company has uninterrupted access to the site at which the Services will be performed for the duration of the Services.
- The Customer acknowledges and agrees that:
20.1 any building or construction sites on which the Services are performed will comply with all applicable occupational health and safety laws relating to building and construction sites and any other relevant safety standards or legislation; and
20.2 the Company is not responsible for the removal of rubbish from or clean up of the site at which the Services are performed.
- If the Customer is to provide goods or other services for which the Services are required, then the Customer must have the site ready and goods available at least 24 hours before the time at which the Company requires to perform the relevant Services in respect of such other goods or services.
Title and Risk
- In relation to Goods supplied as part of the Services:
22.1 title in those Goods will not pass to the Customer until the Price is paid in full;
22.2 risk in those Goods will pass to the Customer immediately upon delivery to or collection of those goods;
22.3 until the Company receives full payment of the Price, the provisions of clauses 24 to 29 inclusive apply and the Company has the right (without prejudice to any other rights and remedies it may have) to recover, remove and/or resell those Goods free from any claims by the Customer in accordance with this clause 22; and
22.4 the Customer will indemnify the Company against any costs, claims, damages or losses suffered by the Company or a third party as a result of the Customer’s inability to pay the Price for the Goods.
- In relation to those Goods supplied as part of the Services, if the Customer has not paid the Price but sells or otherwise disposes of those Goods or any part of them, the monies received in respect of the disposal of those Goods will be held on trust by the Customer for the Company and will be payable immediately to the Company.
- Where the Company has supplied Goods as part of the Services to the Customer but where title in those Goods has not yet passed to the Customer and the Goods have not yet become affixed to land, the Customer acknowledges and agrees that:
24.1 the Goods constitute Personal Property for the purposes of the PPSA;
24.2 these Terms constitute a Security Agreement for the purposes of the PPSA;
24.3 the Customer will grant the Company a purchase money security interest (“PMSI”) under the PPSA in the Goods and their proceeds to secure all amounts owed to the Company by the Customer;
24.4 the Company may register the PMSI on the Personal Property Securities Register (“PPSR”);
24.5 it will undertake to do all things necessary and provide the Company on request all information the Company requires to register a financing statement or financing change statement on the PPSR;
24.6 it undertakes not to change its name in any form or other details on the PPSR without first notifying the Company; and
24.7 it will, if required by the Company, pay to the Company the cost of registering and maintaining registration of the Customer’s PMSI on the PPSR, within 14 days of the request.
- The Company need not give any notice under the PPSA (including a verification statement or a financing change statement) unless the notice is required by the PPSA and cannot be excluded.
- No party may disclose information of the kind referred to in section 275(1) of the PPSA (except where the parties may do so and where required due to the operation of section 275(7) of the PPSA) and the Customer must not authorise the disclosure of such information.
- The Customer appoints the Company as its attorney to sign in the Customer’s name all documents which the Company considers necessary to enforce and to protect its rights under these Terms.
- The Customer agrees that, to the maximum extent permitted by law, it waives any rights it may have pursuant to, and the parties contract out of, sections 95, 118, 123, 125, 128, 129, 130, 132(1), 132(4), 135, 142 and 143 of the PPSA.
- The Customer acknowledges that unless otherwise defined in these Terms, the terms and expressions used in clauses 24 to 29 inclusive have the meanings given to them, or by virtue of, the PPSA.
Warranty & Liability
- The Company does not exclude or limit the application of any provision of any statute (including the Competition and Consumer Act 2010(Cth)) where to do so would contravene that statute or cause any part of these Terms to be void.
- The Company warrants that any Goods forming part of the Services will be:
31.1 of merchantable quality using proper materials; and
31.2 reasonably fit for their purpose as designed.
- The Company excludes from the Agreement all conditions, warranties and terms implied by statute or general law or custom except any implied condition or warranty the exclusion of which would contravene any statute or cause these Terms to be void (“Non-Excludable Condition”).
- To the maximum extent permitted by law, the sole liability of the Company to the Customer in respect of any defective Goods or Services (at the election of the Company) is limited to:
33.1 the re-supply of the defective Goods or Services to the Customer;
33.2 a refund of the price paid by the Customer for the defective Goods or Services.
- If the Customer is a consumer, as defined under the Competition and Consumer Act 2010 (Cth), the Company does not exclude liability to the Customer for breach of any Non-Excludable Condition in respect of the Services obtained for personal, domestic or household use and consumption. However, otherwise to the maximum extent permitted by law, neither party will be liable to the other for any indirect or consequential loss or damage.
- The Customer warrants that it has not relied on any representation made by the Company which has not been stated expressly in the Agreement or upon any descriptions, illustrations or specifications contained in any document including catalogues or publicity material produced by the Company.
- To the maximum extent permitted by law, the Customer will indemnify and will continue to indemnify the Company, its officers, employees and contractors (“Company Indemnified Parties”) against any liability, loss, damage, claim, action, demand, costs, or expenses incurred or suffered by the Company Indemnified Parties, including, but not limited to:
36.1 any breach of these Terms;
36.2 any breach of any laws by the Customer;
36.3 any act or omission (negligent or otherwise) by the Customer; or
36.4 any action or trespass resulting from the Company entering the location in accordance with clause 22.3,
except to the extent that the claim results from the negligence, fault or willful misconduct of the Company Indemnified Parties.
- To the maximum extent permitted by law, the Company indemnifies and keeps indemnified the Customer against any and all claims suffered or incurred by the Customer arising out of:
37.1 any negligent act or omission of the Company;
37.2 any breach by the Company of these Terms or any applicable law,
except to the extent that the claim results from the negligence, fault or willful misconduct of the Customer.
- The limitations and indemnities contained in clauses 30 to 37 continue after the expiration or termination of these Terms.
- Subject to any statutory provisions to the contrary, if after completion of the Services the Customer considers that the Services are not in accordance with the Authorisation or defective in any way, the Customer must give the Company written notice together with reasons within seven days of completion of the Services, and unless such notice is given, the Services shall be deemed to comply with the Authorisation in all respects.
- Upon receipt of a notice in accordance with clause 39 and subject to the Company being satisfied (acting reasonably) that the Services do not comply with the Authorisation or are defective, the Company in its absolute discretion may elect to either:
40.1 re-supply the non-conforming or defective Services or;
40.2 provide the Customer with a refund or credit in respect of the non-conforming or defective Services.
- Either party may terminate these Terms upon 48 hours’ notice in writing to the other party.
- Either party may terminate these Terms immediately by written notice to the other if:
42.1 the other party commits a material breach of these Terms and that breach is not rectified within seven days of being notified; or
42.2 the other party becomes or is presumed insolvent or bankrupt.
- In addition to giving notice to terminate the Agreement the Company may:
43.1 retain any moneys paid by the Customer for Services already rendered;
43.2 be regarded as discharged from any further obligations under these Terms; and
43.3 pursue any additional or alternative remedies provided by law.
- If GST is imposed on any supply made under or in accordance with these Terms, the Customer must pay the Company, an amount equal to the GST payable on or for the taxable supply, subject to the Customer receiving (if required by law) a valid tax invoice in respect of the supply. Payment of this amount must be made at the same time as payment for the taxable supply is required to be made in accordance with these Terms.
- The privacy of the Customer’s personal information is important to the Company. The Company is committed to respecting the Customer’s right to privacy and protecting the personal information and credit related information (“personal information”) of the Customer. The Company is bound by the Australian Privacy Principles in the Privacy Act 1988(Cth).
47.1 the purposes for which the Customer’s personal information is collected;
47.2 the consequences if the Customer’s personal information is not provided to the Company;
47.3 the third parties to which the Company discloses the Customer’s personal information;
47.4 how the Customer may seek access or correction of its personal information;
47.5 whether the Customer’s personal information is likely to be disclosed to overseas entities and in which countries; and
47.6 how the Customer can complain about a breach of the Company’s obligations in respect of the Customer’s personal information and how such a complaint will be dealt with.
- All information provided by the Company and its authorised representatives is confidential.
- Any plans, drawings specifications and estimates given by the Company must not be disclosed to any third party without the written consent of the Company or used by the Customer other than for the purposes of these Terms. Copyright in all plans, drawings, designs and Services and any reproductions remain with the Company.
- All plans, drawings and designs remain the property of the Company and must be returned to the Company immediately upon demand.
- The Company may add or vary these Terms from time to time by uploading the varied Terms to the Website and notifying the Customer that the Terms have been varied.
- The Company may sub-contract any or all of its rights and obligations under these Terms without the Customer’s consent.
- These Terms are to be governed and interpreted in accordance with the laws of the State of South Australia. The parties agree to submit themselves to the non-exclusive jurisdiction of the courts of South Australia and any competent appellate courts.
- Any notice to be given by one party to the other must be signed by the party giving the notice or by one of its duly authorised officers. The notice may be e-mailed to the intended recipient’s e-mail address. The notice will be deemed to have been received by the intended recipient on the day of transmission provided that the sender is able to give evidence of transmission and the intended recipient does not give evidence of non-receipt.
- No party is liable for any failure to perform and delay in perform its obligations under these Terms if failure or delay is due to anything beyond that party’s reasonable control. If that failure or delay exceeds 60 days the other party may terminate these Terms with immediate effect by giving notice to either party. This clause does not apply to any obligation to pay money.
4.2 On time or we’re free offering*
National Plumbing and Gas offer clients an ‘On Time or its Free*’ promise. Below is an explanation of how that works;
- Only the Inspection Fee is free, this fee is $55 Inc GST. This can be applied as a Credit towards any work performed by the company.
- On-Time Guarantee only applies to bookings that have been confirmed by Phone, Text or Email.
- Details supplied by the Customer must be accurate. Wrong information entered online or supplied to NPG will void the ‘On-Time Guarantee’ (Time / Date / Location / Contact Numbers etc.).
- Bookings must be made at least 4 hours prior to scheduled appointment time for the Guarantee to apply.
- Customers cannot modify the Time / Location less than 4 hours prior to the appointment or the Guarantee will be void.
- An appointment confirmation notification will be SMS’d to the customer upon completion of the booking process.
- “On-time or it’s free*” Guarantee does not apply to Commercial Customers – including Real Estate Agencies and Builders.
- National Plumbing and Gas, reserves the right to withdraw / cancel this promotion at any time without prior notice.
- An Event of Force Majeure – An event beyond the control of NPG, which prevents a Party from complying with any of its obligations under this Contract, including but not limited to: An act of God (such as, but not limited to, fires, explosions, earthquakes, drought, tidal waves and floods); unscheduled road closures, traffic light failures, vehicle accidents causing traffic congestion, riots, commotion, strikes, go slows, lock outs or disorder, unless solely restricted to employees of the Supplier or of his Subcontractors; or acts or threats of terrorism.
4.3 Ten Year Workmanship Guarantee
National Plumbing and Gas offer a 10 Year Workmanship Guarantee which sets us apart from our competition. Our workmanship is guaranteed for 10 years – proof of purchase is required as well as proof of FULL payment for those related works.
-Parts and materials supplied by NPG shall carry a full 12-month warranty, unless stated otherwise.
-We do not automatically cover external costs such as other Plumbing / Gas companies attending to work we have carried out – unless we have been given reasonable time to attend the warranty claim.
-Work carried out by other Plumbing / Gas companies that may interfere with our previous work may invalidate the Warranty, this will be at the discretion of NPG.
-If NPG have attended a suspected NPG Warranty Claim and nothing is found to be wrong with our workmanship e.g. user error, then our ‘Minimum Charge’ will apply – unless otherwise stated.
Confirmation of our Minimum Charge must be requested via Phone, Email or Text.
- Should a connection leak because we failed to use the correct amount of sealant, then we will repair the leak under 10 Year Warranty.
- Should a rubber seal leak due to the part failing, then it will be covered under warranty under our 12 months parts and materials warranty. If the seal was not installed correctly i.e. faulty workmanship, then the 10 Year Warranty will apply.
- If a cistern leaks into the bowl because the valve we installed has failed, then we will cover this under the parts and materials warranty (within 12 months). If the new valve was not installed correctly then the 10 Year Warranty shall apply.
Hot Water Systems
All hot water systems supplied by NPG shall be covered by the manufacturer under their warranty. All parts and materials associated with our hot water system installations and repairs shall carry a 10 Year Workmanship Guarantee and a 12-month warranty on all other parts and materials.
Tapware supplied by NPG shall carry a 10-year warranty (parts and labour) – unless otherwise stated. We can only guarantee the 10 Year Warranty when the tap has been serviced no less than every three years (proof required to meet our warranty conditions).
If a tap (supplied by NPG) starts to leak because the washer, ceramic disc, cartridge or hose has failed then the warranty is only valid for 12 months, a 12-month warranty applies unless otherwise stated – the rest of the tap has a 20-year warranty.
All parts and materials shall come with a minimum 12-month replacement warranty.
Garden Hose Taps
All ‘Hose taps’ supplied by NPG shall carry a full 12-month warranty.
- All flexible hoses supplied by NPG shall carry a full 10-year replacement warranty unless otherwise stated.
- We STRONGLY recommend that all flexible hoses be replaced at intervals not exceeding 5 years.
Toilets – Cistern internals carry a 5-year warranty
Toilet Pans and Cisterns supplied by NPG shall carry a 10-year warranty (parts and labour) – unless otherwise stated. We can only guarantee the 10 Year Warranty when the parts have been serviced no less than every 5 years (proof required to meet our warranty conditions).
If a toilet (supplied by NPG) starts to leak because a washer, seal or hose has failed then the warranty shall only valid for 12 months, a 12 month warranty applies unless otherwise stated – the rest of the toilet has a 10 year warranty with the exception of plastic fading / discolouring of any part – this is deemed as weathering and or fair wear and tear.
All cistern internals, parts and materials shall come with a minimum 12-month replacement warranty.
When attending a Blocked Drain (underground pipes), we will often recommend that a Camera Inspection be carried out before we leave the job site. This is because it is almost impossible for us to know what the exact cause of the problem was and therefore no warranty can be provided until we can make an informed decision based on the Camera Inspection.
The price for a Camera Inspection is significantly cheaper (“around half the normal price”) if carried out during the same visit as the initial attempt to unblock the drain (whether that be successful or not) and shall be at the discretion of NPG.
Any Warranty provided by NPG on a blocked drain will be confirmed in writing only.
Excavation works completed by NPG will be tidied up to the best of our ability, however it is almost impossible to leave the work area in the same condition as it was before the excavation started.
If you would like the area to be restored to its original condition (or better) then prior notice MUST be given to us during the quoting stage, as additional costs will be incurred and added to the quoted amount.