We’re on a mission to reinvent the customer experience of plumbing.
Our goal is to give 5-Star-Review-Worthy Service™ every step of the way to create a No Regret Zone™ and earn respect for plumbers as professionals.
Right now we’re just small but we have a big vision to disrupt the out-dated industry business model responsible for the terrible reputation plumbers have and the bad experiences customers have come to expect.
Our mission is to reinvent the customer experience of plumbing by doing great work and doing things in an unexpectedly easy and almost enjoyable way from the first moment you discover us until the last time you ever need us.
When you chose us for the first time, we want you to be really glad you did.
We know that looking for a tradesman you can trust can be pretty stressful.
It’s usually a situation where you need help from someone you don’t know who’s a specialist in an area that you’re not – and it can feel impossible to figure out how to evaluate your options and make the right decision.
Every day we fix things that have been done by unqualified, unlicensed and unethical people who have charged their customers and walked away, never to be heard from again.
Of course this is why most customers are sceptical and often treat all plumbers with disdain.
However we work really hard to make sure that we do the right thing by each of our customers in every way and take pride in what we do.
BUT we don’t expect you to just take our word for it.
We’re working hard to create a ‘zero customer-regret zone’.
If you look around our website and social profiles you might not be very impressed … yet.
We recently changed the name of the business and are in the process of rebuilding everything digital from the ground up (it’s a lot of work but we’re excited about getting it all done – any suggestions for improvement are welcome too).
We know we need to show people we’re the best choice for their residential plumbing and gas-fitting needs rather than to try to convince them with a long list of mostly meaningless things on our website because seeing is believing.
If you’re looking for a professional team who will give you great service, honest advice, options that suit your personal situation and budget and payment plans then give us a call on 1300 668 770 and let us look after you.
PS – We even have an app that shows your plumber on his way to your house (like when you call an Uber) because we know how stressful ‘not knowing’ can make things. This is just one of the many little things we do that make a big difference to our customers’ and help us to create a ‘zero customer-regrets zone’.